We make starting support simple and fast. Most new clients are set up within a few days. We’ll guide you through the process step-by-step so you can feel confident and supported right away.

No problem! Our team is flexible and responsive. We’ll do our best to accommodate your changes, even at short notice. We’re here to make things work for you.

Yes. We’ll prioritise the most essential supports to ensure you continue receiving care that matters, based on your situation.

We can begin support very fast of receiving the referral or request. Our onboarding process is fast and simple, so there’s no unnecessary delay in getting help started.

We have a reliable backup system in place. If a regular worker is unavailable, we arrange a trained, briefed replacement so that care continues without interruption.

Yes, we provide updates on shift schedules, assigned workers, and important changes to funding or care plans when it's relevant or needed. You’ll always know what to expect — no surprises, no chasing.